Issues connecting Mobile Device to WiFi Network

You can connect to the company Wi-Fi network by selecting a network from the Wi-Fi list. To see the list of available Wi-Fi networks, select the Network icon that’s located on the lower right side of the Windows taskbar. The network’s availability is shown with either a signal icon, which indicates it’s secured with a password or a signal icon with an exclamation mark (!) in the upper left corner that shows it as open and not secured. The bars on the Wi-Fi icon indicate signal strength. The higher the signal strength, the better the Wi-Fi network performance. Typically, if you have 3 or 4 bars, your Wi-Fi connection should be good.

Once you’re connected, the different icons located on the lower right side of the taskbar show the state of your Wi-Fi connection. Here are a few of the different icons you might see.

You’re connected to Wi-Fi and the internet. You should be in good shape. If you see this icon, but you’re still having connectivity issues, the problem might be with a specific app, website, or a firewall blocking your internet connection.

If you have less than two bars, you might have problems such as a slow network connection or lower-quality video.

• It means you’re not connected and need to take some action. Or you’re connected to Wi-Fi, but no internet connection is detected (also known as limited connectivity). This means your device is connected to your local network but not to the internet.

  [TIP] Verify your IP address is correct. Open Network & Internet settings, select Wi-Fi, and then select Hardware properties to find your IP address. Make sure you have a valid IP address. If it looks like this—169.254.x.x., that means that Windows couldn’t get an IP address from your router.

• Your wireless network adapter is recognized, but no Wi-Fi networks are found, and you’re not connected to Wi-Fi.

  [TIP] Turn on Wi-Fi. Open Settings, then select Network & Internet > Wi-Fi. Turn on Wi-Fi if it’s turned off.

• A wireless adapter is detected, and there are wireless networks in range, but you’re not connected to one.

  [TIP] Select the Network icon in the taskbar to see if a familiar Wi-Fi network appears in the list. If it does, select your Wi-Fi network, and try to connect to it.